Erica Driver


Erica Driver is a co-founder and principal at ThinkBalm. She is a leading industry analyst and consultant with 15 years of experience in the IT sector. She is quoted in mainstream and industry trade press including the Boston Globe, The Wall Street Journal, The New York Times, CIO, and Computerworld. Prior to co-founding ThinkBalm, Erica was a principal analyst at Forrester Research, where she launched the company’s Web3D coverage as part of her enterprise collaboration research. She was also the co-conspirator behind Forrester’s Information Workplace concepts and research.

While at Forrester, Erica served as a strategic advisor to a wide range of clients including Alcoa, Bell Canada, Dominion Resources, GlaxoSmithKline, IBM, Marriott, Microsoft, Raytheon, Roche, the United Nations, and the U.S. General Services Administration. Prior to her tenure at Forrester, she was a Director at Giga Information Group (now part of Forrester) and an analyst at Hurwitz Group (now Hurwitz & Associates). She began her career in IT as a system administrator and Lotus Notes developer. Erica is a graduate of Harvard University.

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